{"title":"Refunds FAQ","description":"\u003cp\u003e**Refund \u0026amp; Return FAQ – RB Mercantile**\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e**Do you offer refunds?**\u003c\/p\u003e\n\u003cp\u003eAt this time, we do not offer refunds on any purchases.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e**What do you offer instead of refunds?**\u003c\/p\u003e\n\u003cp\u003eWe’re happy to provide **store credit or a gift card** for eligible situations so you can shop something you love.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e**What if my item arrives damaged?**\u003c\/p\u003e\n\u003cp\u003eAll items are carefully packaged and secured before leaving our store. Once your order is with the shipping carrier, it is out of our control.\u003c\/p\u003e\n\u003cp\u003eIf your item arrives damaged, you must **report it within 14 days of delivery** so we can review the issue and assist you with a resolution.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e**How do I report a damaged item?**\u003c\/p\u003e\n\u003cp\u003ePlease contact us within 14 days and include:\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e* Your order number\u003c\/p\u003e\n\u003cp\u003e* Clear photos of the damaged item\u003c\/p\u003e\n\u003cp\u003e* Photos of the packaging\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e**Can I cancel or change my order?**\u003c\/p\u003e\n\u003cp\u003eOrders are processed quickly, so we cannot guarantee cancellations or changes once your order is placed.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e**Do you accept returns?**\u003c\/p\u003e\n\u003cp\u003eWe do not accept returns at this time.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e---\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003eWe truly appreciate your support and understanding as a small business 🤍\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","products":[],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0728\/5427\/4183\/collections\/rn-image_picker_lib_temp_f6849c8b-f037-424e-be35-a8e52b528c49.png?v=1776642143","url":"https:\/\/rbmercantile.com\/collections\/refunds-faq.oembed","provider":"RB Mercantile","version":"1.0","type":"link"}